Programs

Programs at /items/program are the engagement containers: the top of the work-item hierarchy, holding the projects underneath. The model — program to project to deliverable to task — lives on the Work items hub.

• A program holds engagements; the projects under it hold the bounded pieces of work. Keep the split clean — a program that is also doing project-level tracking blurs every rollup above it.
• Program kinds, fields, and defaults live under Work Item Types. Statuses run inside Settings Workflows — move a row only when the work actually moved.
• Repeatable engagement shapes start from Templates. If the same program gets rebuilt every engagement, the template should exist.

What next

• Work items: the hub — hierarchy, lists, customization, workflows, approvals, sessions.
• Projects: the bounded pieces of work under each program.
• Deliverables: the client-facing outputs on the work side.
• Tasks: the internal steps behind each output.
• Work Item Types: the types, fields, and defaults behind these rows.